Senior Desktop Support Technician 3

Tomorrow Hire Llc.; Richmond (VA); On-site; USD 47,000 - 66,000; Full time

Job summary

Virginia Tax is seeking a Senior Desktop Support Technician to provide on-site technical support for employee workstations, laptops, software, and peripherals in Richmond, VA. The role emphasizes troubleshooting, laptop refreshes, system maintenance, and delivering strong customer service.

The position requires at least four years in hardware/software support, familiarity with Windows 11+, and experience with SCCM/SMS and remote tools.

Qualifications

• At least 4 years of experience with computer hardware, software, drivers, BIOS and related systems.
• At least 4 years of experience troubleshooting technical issues and applying analytical and problem-solving skills.
• At least 4 years of experience in customer communication, technical support, or related service activities.
• At least 4 years of experience gathering customer feedback or identifying service improvements.
• Working knowledge of Windows 11+, Microsoft Office, Outlook, and Microsoft 365.

Responsibilities

• Troubleshoot hardware, software, OS, peripheral and network issues.
• Support Windows 11+ and Microsoft 365 applications.
• Install, configure, and maintain desktop and laptop hardware and software.
• Assist with laptop refresh activities.
• Use remote support tools (SCCM/SMS, Remote Desktop, Dameware) to resolve issues.
• Run reports and analyze recurring problems to identify improvements.
• Gather customer feedback and recommend service improvements.
• Communicate clearly with users and colleagues; collaborate with the support team.
• Adapt to new technologies, tools, and procedures.

Skills

Windows 11+ experience

Customer service

Analytical problem solving

Communication skills

Teamwork

Onsite support

Tools

SCCM/SMS

Remote Desktop

Dameware

Job description

Job Title: Senior Desktop Support Technician 3
Work Type: Onsite
Location: Richmond, VA
Salary/Rate: $40.95/hr
Start Date: October 26, 2026
End Date: May 31, 2027
Industry Category: Information Technology / Desktop Support
Employment Type: Contract
Requisition ID: 812381

Overview:

Virginia Tax is seeking an experienced Senior Desktop Support Technician to provide technical support for employee workstations, laptops, software, and peripherals. The role focuses on troubleshooting technical issues, supporting laptop refreshes, maintaining computer systems, and delivering effective customer service.

Application:

Candidates must agree to the full-time onsite arrangement and understand that an in-person interview must be completed before an offer can be extended. Parking is not provided for contractors.

Job Description:

The technician will support desktop and laptop environments, troubleshoot hardware and software problems, install and configure applications, and use remote support tools to resolve workstation issues. The role also involves reviewing recurring technical problems, analyzing customer feedback, and helping improve support services.

Responsibilities:

• Troubleshoot hardware, software, operating system, peripheral, and network issues.
• Support Windows 11 or higher, Microsoft Office, Outlook, and Microsoft 365.
• Install, configure, and maintain desktop and laptop hardware and software.
• Assist with laptop refresh activities.
• Use SCCM/SMS, Remote Desktop, Dameware, and similar tools to support workstations.
• Troubleshoot computer systems, including drivers and BIOS.
• Run reports and analyze recurring complaints to identify areas for improvement.
• Gather customer feedback and recommend improvements to technical support.
• Communicate clearly with users and colleagues and collaborate with the support team.
• Adapt to new technologies, tools, and procedures.

Minimum Requirements:

• At least 4 years of experience working with computer hardware, software, drivers, BIOS, and related systems.
• At least 4 years of experience troubleshooting technical issues and applying analytical and problem-solving skills.
• At least 4 years of experience in customer communication, technical support, or related service activities.
• At least 4 years of experience gathering customer feedback, reviewing recurring complaints, or identifying service improvements.
• Working knowledge of Windows 11 or higher, Microsoft Office, Outlook, and Microsoft 365.
• Knowledge of PC hardware, peripherals, networking, and laptop refresh processes.
• Experience with SCCM/SMS and remote support tools such as Remote Desktop or Dameware.
• Ability to install, configure, and troubleshoot hardware and software.
• Strong customer service, communication, teamwork, and interpersonal skills.
• Willingness to learn new technologies.

Preferred Qualifications:

• Experience supporting enterprise desktop environments and large-scale laptop refresh projects.
• Experience using reports to identify recurring technical issues and improve support processes.

Compensation:

• Pay Rate: $40.95 per hour.

Schedule:

• 100% onsite from the first day.

Work Location:

• Richmond, VA.