Senior Desktop Support Technician

CSI Companies; Winchester (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

CSI Companies in Winchester, VA is seeking a Desktop Support Technician to provide hands-on technical support for end users in a fast-paced environment. The role involves troubleshooting hardware, software, and basic network issues while delivering excellent customer service.

The ideal candidate will have 3–5 years of Desktop Support/Help Desk experience, strong problem-solving skills, and familiarity with Windows OS, VPN, and LAN connectivity.

Qualifications

• 3–5 years of Desktop Support/Help Desk experience required.
• Strong troubleshooting skills for hardware, software and OS.

Responsibilities

• Provide desktop and laptop support for end users.
• Troubleshoot and resolve hardware, software, printer and peripheral issues.
• Install, configure, and maintain PCs, laptops, mobile devices and related equipment.
• Support Windows operating systems and Microsoft Office applications.

Skills

Desktop Support

Troubleshooting

Windows OS

Networking basics

Tools

ServiceNow

Jira

Job description

CSI Companies in Winchester, VA is seeking a Desktop Support Technician to provide hands-on technical support for end users in a fast-paced environment. The role involves troubleshooting hardware, software, and basic network issues while delivering excellent customer service.

The ideal candidate will have 3–5 years of Desktop Support/Help Desk experience, strong problem-solving skills, and familiarity with Windows OS, VPN, and LAN connectivity.