Senior Desktop Support Specialist - Elevate Faculty Tech

Purdue Information Technology; West Lafayette (IN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous paid time off

Job summary

Purdue University–Purdue Information Technology seeks a Desktop Support Specialist to coordinate and provide technical support to faculty and staff. The role installs, upgrades, and supports hardware, software, and peripherals across Windows and Mac environments and collaborates with IT staff to enhance academic and research activities.

The candidate should have an associate degree or equivalent experience, with 2+ years in desktop IT support and strong end-user communication skills.

Qualifications

• Associate degree in Computer Science, Computer Technology, or related field.
• Two years of IT desktop support or related IT experience.
• In lieu of degree, equivalent combination of education and experience accepted.

Responsibilities

• Coordinate and provide technical support to faculty and staff.
• Install, upgrade, and support hardware, software, and peripherals.
• Develop and implement new uses of information technology to enhance academic activities.

Skills

Windows OS

Apple macOS

PC hardware networking

A+ certification

Verbal communication

Written communication

Desktop troubleshooting

Physical stamina

Education

Associate degree in Computer Science, Computer Technology OR related field

Tools

Active Directory

SCCM

Job description

Purdue University–Purdue Information Technology seeks a Desktop Support Specialist to coordinate and provide technical support to faculty and staff. The role installs, upgrades, and supports hardware, software, and peripherals across Windows and Mac environments and collaborates with IT staff to enhance academic and research activities.

The candidate should have an associate degree or equivalent experience, with 2+ years in desktop IT support and strong end-user communication skills.