Desktop Support Analyst I — Tier-1 Help Desk & Endpoint

Louisiana State University; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

Tuition exemption

Job summary

Louisiana State University is seeking a Desktop Support Analyst 1 to provide first-level technical support for faculty, staff, and students. The role includes resolving hardware and software issues across Windows, macOS, and mobile platforms, and contributing to standardized processes.

The position emphasizes documentation, training, and continuous improvement of IT services within an academic setting, with opportunities to mentor student workers and collaborate with security and networking

Qualifications

• Bachelor's degree.
• LSU values skills, experience, and expertise.
• Candidates with relevant experience may apply if requirements are met without a degree.

Responsibilities

• Provide endpoint and desktop support for university technologies.
• Escalate and troubleshoot complex issues while ensuring SLAs.
• Support OS, hardware, software, and access services across platforms.
• Collaborate with security, networking, and other teams to improve services.
• Assist in training and knowledge sharing for staff and student workers.

Skills

Desktop support

Customer service

Communication

Education

Bachelor's degree

Tools

Microsoft 365

VPN

Endpoint security

LMS

Job description

Louisiana State University is seeking a Desktop Support Analyst 1 to provide first-level technical support for faculty, staff, and students. The role includes resolving hardware and software issues across Windows, macOS, and mobile platforms, and contributing to standardized processes.

The position emphasizes documentation, training, and continuous improvement of IT services within an academic setting, with opportunities to mentor student workers and collaborate with security and networking