Desktop Support Specialist, Lead

Purdue Information Technology; West Lafayette (IN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous paid time off

Job summary

Purdue University–Purdue Information Technology seeks a Desktop Support Specialist to coordinate and provide technical support to faculty and staff. The role installs, upgrades, and supports hardware, software, and peripherals across Windows and Mac environments and collaborates with IT staff to enhance academic and research activities.

The candidate should have an associate degree or equivalent experience, with 2+ years in desktop IT support and strong end-user communication skills.

Qualifications

• Associate degree in Computer Science, Computer Technology, or related field.
• Two years of IT desktop support or related IT experience.
• In lieu of degree, equivalent combination of education and experience accepted.

Responsibilities

• Coordinate and provide technical support to faculty and staff.
• Install, upgrade, and support hardware, software, and peripherals.
• Develop and implement new uses of information technology to enhance academic activities.

Skills

Windows OS

Apple macOS

PC hardware networking

A+ certification

Verbal communication

Written communication

Desktop troubleshooting

Physical stamina

Education

Associate degree in Computer Science, Computer Technology OR related field

Tools

Active Directory

SCCM

Job description

Job Description

The Desktop Support Specialist is responsible for coordinating and providing technical support services to faculty and staff. Coordinate services to install, upgrade, and support use of hardware, software, peripheral devices, and other technologies; develop and implement new uses of information technology to enhance academic, instructional, and research activities. Work with a team of information technology staff to provide services to faculty and staff.

Job Summary

The Desktop Support Specialist is responsible for coordinating and providing technical support services to faculty and staff. Coordinate services to install, upgrade, and support use of hardware, software, peripheral devices, and other technologies; develop and implement new uses of information technology to enhance academic, instructional, and research activities. Work with a team of information technology staff to provide services to faculty and staff.

What We’re Looking For

Education and Experience Required

• Associate degree in Computer Science, Computer Technology OR a related field of study.


• Two (2) years of IT desktop support or related IT experience
  
  
  
  • Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software.
  
  
  
  


• In lieu of degree, consideration will be given to an equivalent combination of related education and required experience (associate’s degree + 4 years of experience; HS/HSE+ 6 years of experience)

Skills Required

• Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking


• Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required


• Knowledge of:
  
  
  
  • personal computer, network, server and office productivity technologies
  
  
  • computer networking concepts including IP networking and firewalls
  
  
  
  


• Capable of providing quality end-user support and training with patience and consideration of others


• Clear and effective verbal and written communications skills. Good interpersonal skills


• Demonstrated ability to troubleshoot hardware and software problems on desktops


• Ability to:
  
  
  
  • lift and carry 10-25 pounds frequently and 40 pounds occasionally
  
  
  • complete projects within deadlines
  
  
  • plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
  
  
  
  

Preferred

• Basic understanding of Microsoft Active Directory management including group policy


• Ability to navigate collections and packages via SCCM


• Previous academic support is strongly preferred


• Knowledge of:
  
  
  
  • workstation/user administration within a LAN environment
  
  
  • web design and maintenance desirable
  
  
  • multiple operating systems
  
  
  
  

Additional Information

• Purdue University will not sponsor employment authorization for this position


• A background check will be required for employment in this position


• FLSA: Non-Exempt (Eligible for Overtime)


• Retirement Eligibility: Non-exempt Defined Contribution Plan


• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days - Summary of Benefits for Administrative and Operational Support, Police, Fire and Skilled Trades - Human Resources - Purdue University

Career Stream

Administrative and Operational Support 4

• Pay Band S055


• Job Code #20003372

Career path maker: https://www.purdue.edu/hr/careerpathmaker/

Who We Are

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Equal Opportunity Employer

Purdue University is an EOE employer.

Posting Start Date: 9/25/26