IT Support Engineer — Elevate Windows, AD & Microsoft 365

Frontier One Technology; Northern (KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Frontier One Technology is seeking an IT support specialist to provide frontline technical assistance and ensure reliable operations for end users in Kentucky. You will diagnose hardware and software issues, manage user accounts, and maintain secure IT environments.

Responsibilities include troubleshooting Windows and Microsoft 365 environments, administering Active Directory, and documenting recurring problems to drive long-term improvements.

Qualifications

• 1–4 years of IT support or help desk experience.
• Working knowledge of Windows environments.
• Experience with Microsoft 365 administration.
• Familiarity with Active Directory.
• Basic networking troubleshooting skills.

Responsibilities

• Provide responsive technical support to end users.
• Troubleshoot hardware, software, and connectivity issues.
• Manage user accounts and access within Active Directory.
• Support and maintain Microsoft 365 environments.
• Escalate and document recurring issues to improve long-term reliability.

Skills

Windows

Microsoft 365

Active Directory

Networking

Help Desk

Job description

Frontier One Technology is seeking an IT support specialist to provide frontline technical assistance and ensure reliable operations for end users in Kentucky. You will diagnose hardware and software issues, manage user accounts, and maintain secure IT environments.

Responsibilities include troubleshooting Windows and Microsoft 365 environments, administering Active Directory, and documenting recurring problems to drive long-term improvements.