Sr Desktop Support Technician - Richmond, VA - Onsite

Info Origin Inc; Richmond (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

Info Origin Inc. seeks a Senior Desktop Support Technician to be based onsite in Richmond, VA for a long-term contract.

You will support Windows 11 systems, laptops, desktops, peripherals, and Microsoft 365 applications, troubleshooting hardware and software issues and performing laptop refreshes. Responsibilities include remote management using SCCM, Remote Desktop, and Dameware, plus generating reports, analyzing recurring issues, and driving service improvements while delivering excellent

Qualifications

• Minimum 4 years in desktop support and IT troubleshooting.
• Strong knowledge of hardware, software, BIOS, and Windows OS.
• Experience with SCCM/SMS, Remote Desktop, and Dameware.
• Excellent problem-solving and customer-service orientation.

Responsibilities

• Troubleshoot hardware, software, OS, driver, BIOS, and network issues.
• Perform software installations, configurations, and laptop refreshes.
• Use SCCM/SMS, Remote Desktop, and Dameware for remote management.
• Support Windows 11, MS Office, Outlook, and Microsoft 365.
• Generate reports and analyze recurring issues to improve services.
• Collect customer feedback to improve support processes.
• Deliver excellent customer service and collaborate with teammates.

Skills

Desktop support

Windows 11

Hardware troubleshooting

Customer service

Communication

Teamwork

Tools

SCCM/SMS

Remote Desktop

Dameware

Job description

Job Title : Senior Desktop Support Technician (Onsite)

Duration : Long Term Contract

Location : Richmond, VA

Interview : First video then in person

Job Description

The Senior Desktop Support Technician will provide technical support for Windows 11 systems, laptops, desktops, peripherals, and Microsoft 365 applications. The role involves troubleshooting hardware and software issues, performing laptop refreshes, managing software installations and configurations, and providing remote support using tools such as SCCM, Remote Desktop, and Dameware.

Key Responsibilities

• Troubleshoot and resolve hardware, software, operating system, driver, BIOS, and network-related issues.
• Perform software installations, configurations, system updates, and laptop refresh activities.
• Use SCCM/SMS, Remote Desktop, and Dameware for remote workstation management and support.
• Support Windows 11, MS Office, Outlook, and Microsoft 365 applications.
• Generate reports, analyze recurring technical issues, and identify opportunities for service improvement.
• Collect customer feedback to improve support processes and training methods.
• Deliver excellent customer service while collaborating with team members and learning new technologies.

Required Skills and Experience

• Minimum 4 years of relevant experience in desktop support and IT troubleshooting.
• Strong knowledge of computer hardware, software, drivers, BIOS, and Windows operating systems.
• Hands-on experience with SCCM/SMS, Remote Desktop, and Dameware.
• Excellent problem-solving, analytical, communication, interpersonal, and teamwork skills.
• Strong customer service orientation and a willingness to learn emerging technologies.