Senior Desktop Support Engineer - Onsite & Network

TechDigital Group; Shannon (MS); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Engineer to join their dynamic team. In this role, you will provide essential deskside support, troubleshooting a range of technical issues while ensuring high customer satisfaction. Your expertise in both Microsoft and Mac operating systems will be crucial as you handle requests, build and configure PCs, and maintain network connectivity. This is an exciting opportunity to contribute to a collaborative environment where your skills will directly impact user experience and operational efficiency. If you have a passion for technology and a commitment to excellence, this role is perfect for you.

Qualifications

• 5+ years of experience in deskside or onsite IT support.
• Strong troubleshooting skills in Microsoft and Mac operating systems.

Responsibilities

• Troubleshooting technical issues and providing frontline customer support.
• Building and configuring PCs, laptops, and other equipment.

Skills

Deskside support

Microsoft Operating Systems

Network troubleshooting

Mac OS knowledge

MS Office support

Desktop support knowledge

Customer service skills

Communication skills

Tools

Service Now

Remedy

SCCM

Active Directory

Remote desktop applications

Job description

An established industry player is seeking a dedicated IT Support Engineer to join their dynamic team. In this role, you will provide essential deskside support, troubleshooting a range of technical issues while ensuring high customer satisfaction. Your expertise in both Microsoft and Mac operating systems will be crucial as you handle requests, build and configure PCs, and maintain network connectivity. This is an exciting opportunity to contribute to a collaborative environment where your skills will directly impact user experience and operational efficiency. If you have a passion for technology and a commitment to excellence, this role is perfect for you.