Desktop & Network Support Engineer (German)

TechDigital Group; Town of Benton (WI); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Engineer with a strong background in deskside support and troubleshooting. This role involves providing hands-on assistance for network and datacenter equipment, ensuring a seamless customer experience through effective communication and problem resolution. The ideal candidate will have a solid understanding of Microsoft Operating Systems and MS Office applications, along with excellent customer service skills. Join a dynamic team where your contributions will enhance operational efficiency and customer satisfaction, making a tangible impact in a fast-paced environment.

Qualifications

• 5+ years experience in onsite support and troubleshooting.
• Strong knowledge of Microsoft OS and MS Office applications.

Responsibilities

• Provide support for escalations and perform root cause analysis.
• Resolve tickets within agreed SLA and ensure quality standards.

Skills

Deskside Support

Microsoft Operating System Installation

Troubleshooting MS Office

Customer Service Skills

Communication Skills

ITIL Processes

Active Directory Management

Remote Desktop Applications

Education

A+ Certification

Tools

ServiceNow

Job description

An established industry player is seeking a dedicated IT Support Engineer with a strong background in deskside support and troubleshooting. This role involves providing hands-on assistance for network and datacenter equipment, ensuring a seamless customer experience through effective communication and problem resolution. The ideal candidate will have a solid understanding of Microsoft Operating Systems and MS Office applications, along with excellent customer service skills. Join a dynamic team where your contributions will enhance operational efficiency and customer satisfaction, making a tangible impact in a fast-paced environment.