Lead Desktop Support Technician - Windows & Mac Onsite

Doist; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

New Era Technology is seeking a Desktop Support Technician to join our on-site team. The ideal candidate will lead and mentor a small group of desktop technicians, diagnose hardware and software issues, and maintain a positive, service-focused mindset for end users.

Responsibilities include imaging and provisioning Windows and Mac notebooks, configuring hardware, handling incidents, and providing guidance on IT security best practices within a collaborative, growth-oriented environment.

Qualifications

• 5+ years of desktop support experience.
• Leadership and mentoring experience.
• Experience with Office 365.
• A+ certification preferred.

Responsibilities

• Serve as initial contact for reporting technical issues.
• Provide hands-on technical support for desktops and notebooks (Windows & Mac).
• Imaging and re-imaging Windows & Mac notebooks.
• Configure hardware and upgrade components as needed.
• Troubleshoot hardware and software issues to resolve incidents.
• Educate users on IT security best practices.
• Maintain records of incidents and service requests.
• Create and update desktop support documentation.

Skills

Leadership experience

Customer service

Communication skills

Team collaboration

Analytical thinking

Education

High school diploma or equivalent

Bachelor’s or Associate in relevant field preferred

Tools

SCCM

Casper

McAfee ePO

Cisco AnyConnect VPN

Office 365

Job description

New Era Technology is seeking a Desktop Support Technician to join our on-site team. The ideal candidate will lead and mentor a small group of desktop technicians, diagnose hardware and software issues, and maintain a positive, service-focused mindset for end users.

Responsibilities include imaging and provisioning Windows and Mac notebooks, configuring hardware, handling incidents, and providing guidance on IT security best practices within a collaborative, growth-oriented environment.