Deskside IT Engineer — On-Site & Field Support

Intellectt Inc; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

A technology support company is seeking a skilled Deskside Support Engineer to deliver on-site and field support for IT infrastructure including desktops, laptops, and mobile devices. The ideal candidate will have strong knowledge of Microsoft Windows and Azure, excellent troubleshooting skills, and the ability to provide exceptional customer service. This role involves managing incidents and technical support in a mid-senior level position.

Qualifications

• Strong knowledge of desktops, laptops, printers, smartphones, and tablets.
• Ability to perform OS deployment and imaging.
• Excellent communication and customer service skills.

Responsibilities

• Provide deskside and field support for desktops, laptops, and mobile devices.
• Perform software installation and troubleshooting of hardware and applications.
• Manage incidents via the ticketing system ensuring timely resolution.

Skills

End-user IT infrastructure knowledge

Microsoft Windows 11 expertise

Office 365 proficiency

Azure administration

LAN technologies knowledge

Excellent troubleshooting skills

Strong customer service skills

Incident management experience

Tools

ServiceNow

Teams

Google apps

Job description

A technology support company is seeking a skilled Deskside Support Engineer to deliver on-site and field support for IT infrastructure including desktops, laptops, and mobile devices. The ideal candidate will have strong knowledge of Microsoft Windows and Azure, excellent troubleshooting skills, and the ability to provide exceptional customer service. This role involves managing incidents and technical support in a mid-senior level position.