On-Site IT Support Engineer - Client-Focused Tech Expert

Supporttech; Birmingham (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamic technology support company in Birmingham is seeking a proactive Field Support Engineer to provide exceptional on-site technical support. This role focuses on resolving IT issues across diverse environments, installing and maintaining systems, and utilizing help desk tools for documentation. The ideal candidate has strong technical skills in Windows, macOS, and Linux, and excels in communication and customer service. Join us to empower clients with innovative IT solutions!

Qualifications

• 2+ years of technical support in a client-facing role.
• Strong familiarity with Windows, macOS, and Linux environments.
• Ability to troubleshoot software issues on productivity applications.

Responsibilities

• Provide on-site technical support for IT issues.
• Install, configure, and maintain computer systems and networks.
• Utilize help desk tools to document and track incidents.

Skills

Technical support across multiple OS

Computer management practices

Network security protocols

Help desk ticketing systems

Excellent communication

Customer service orientation

Education

ITIL Foundation preferred

CompTIA A+, Network+, Security+ or equivalent

Tools

ServiceNow

BMC Remedy

Jira

Microsoft 365

Job description

A dynamic technology support company in Birmingham is seeking a proactive Field Support Engineer to provide exceptional on-site technical support. This role focuses on resolving IT issues across diverse environments, installing and maintaining systems, and utilizing help desk tools for documentation. The ideal candidate has strong technical skills in Windows, macOS, and Linux, and excels in communication and customer service. Join us to empower clients with innovative IT solutions!