Senior Deskside Technician - Elevated IT Support

Stefanini, Inc; Houston (TX); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical insurance

Dental and vision insurance

Tuition reimbursement

Job summary

Stefanini, Inc. is seeking a Sr. Deskside Technician in Houston, TX.

The role involves hands-on desktop support for Mac and PC, Windows 11, and associated devices, with on-call coverage and potential executive support. The candidate will manage incidents through the client ticketing system and contribute to IT operations in a large corporate environment. The position requires strong problem-solving skills, SCCM/Intune troubleshooting, and PowerShell scripting.

Qualifications

• Experience troubleshooting complex issues at L3 support level.
• Powershell scripting experience.
• JAMF/Apple knowledge.

Responsibilities

• Support IT equipment in a large corporate environment.
• Provide desktop/laptop support for Mac and PC.
• Troubleshoot Windows 11 operating systems.
• Assist with mobile devices, printers, scanners, and VPN connectivity.
• IMAC – Install/Move/Add/Change of IT equipment.
• Maintain repairs, spare parts, and components.
• Research and troubleshoot problems; document configurations.
• Track incidents and requests via the client ticketing tool.
• Troubleshoot hardware and software issues on Windows devices.
• Handle data backup, restoration, and migration tasks.
• Provide Smart Hands with networking, server, and telecoms support.
• Inventory IT assets and perform audits.
• Follow KB articles for issue resolution.
• On-call and after-hours support as needed.
• Occasional executive support and other deskside tasks.

Skills

SCCM/Intune

Powershell scripting

JAMF Apple knowledge

Windows 11

Deskside support

Job description

Stefanini, Inc. is seeking a Sr. Deskside Technician in Houston, TX.

The role involves hands-on desktop support for Mac and PC, Windows 11, and associated devices, with on-call coverage and potential executive support. The candidate will manage incidents through the client ticketing system and contribute to IT operations in a large corporate environment. The position requires strong problem-solving skills, SCCM/Intune troubleshooting, and PowerShell scripting.