Sr. Deskside Technician

Stefanini, Inc; Houston (TX); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical insurance

Dental and vision insurance

Tuition reimbursement

Job summary

Stefanini, Inc. is seeking a Sr. Deskside Technician in Houston, TX.

The role involves hands-on desktop support for Mac and PC, Windows 11, and associated devices, with on-call coverage and potential executive support. The candidate will manage incidents through the client ticketing system and contribute to IT operations in a large corporate environment. The position requires strong problem-solving skills, SCCM/Intune troubleshooting, and PowerShell scripting.

Qualifications

• Experience troubleshooting complex issues at L3 support level.
• Powershell scripting experience.
• JAMF/Apple knowledge.

Responsibilities

• Support IT equipment in a large corporate environment.
• Provide desktop/laptop support for Mac and PC.
• Troubleshoot Windows 11 operating systems.
• Assist with mobile devices, printers, scanners, and VPN connectivity.
• IMAC – Install/Move/Add/Change of IT equipment.
• Maintain repairs, spare parts, and components.
• Research and troubleshoot problems; document configurations.
• Track incidents and requests via the client ticketing tool.
• Troubleshoot hardware and software issues on Windows devices.
• Handle data backup, restoration, and migration tasks.
• Provide Smart Hands with networking, server, and telecoms support.
• Inventory IT assets and perform audits.
• Follow KB articles for issue resolution.
• On-call and after-hours support as needed.
• Occasional executive support and other deskside tasks.

Skills

SCCM/Intune

Powershell scripting

JAMF Apple knowledge

Windows 11

Deskside support

Job description

Join us to co-create solutions for a better future!

Job Details

Desktop Support

Sr. Deskside Technician Houston,TX
Posted:8/18/2026
Job Description
Job ID#: 64677
Job Category: Desktop Support
Position Type: Full Time
Remaining Positions: 1

Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements Details: Experience troubleshooting complex issues at L3 support level. SCCM/Intune troubleshooting and/or packaging knowledge
Powershell scripting experience
JAMF/Apple knowledge

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

Pay Range: Based on Experience