Senior Deskside IT Technician — Onsite Support Leader

NTT DATA; Milwaukee (WI); On-site; USD 80,000 - 134,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off

Disability insurance

HSA/FSA

Job summary

NTT DATA seeks a Senior Desktop Support Technician to provide on-site IT services at field offices in Milwaukee, WI, delivering MACD support, proactive monitoring, and break/fix services to maintain end-user device operations.

Responsibilities include troubleshooting, on-site support, IT asset management, and delivering excellent customer service to minimize downtime and maximize productivity in mission-critical environments.

Qualifications

• Bachelor’s degree required or equivalent professional experience.
• Minimum 10 years of experience performing deskside technical support roles.
• Ability to obtain Public Trust clearance.

Responsibilities

• Proficiency in troubleshooting end-user devices.
• Ability to provide on-site IT support as needed.
• Familiarity with IT asset management.
• Strong communication and customer service skills.

Skills

Troubleshooting

Deskside support

IT asset management

Education

Bachelor’s degree

Job description

NTT DATA seeks a Senior Desktop Support Technician to provide on-site IT services at field offices in Milwaukee, WI, delivering MACD support, proactive monitoring, and break/fix services to maintain end-user device operations.

Responsibilities include troubleshooting, on-site support, IT asset management, and delivering excellent customer service to minimize downtime and maximize productivity in mission-critical environments.