Senior Data Center Ops Analyst (Onsite Morrisville)

Socket.dev; Morrisville (NC); On-site; USD 29,000 - 50,000; Full time

Benefits offered by this job

Unlimited Paid Days Off

Health plan options

401k with company match

Education Reimbursement

Paid Maternity/Paternity Leave

Sabbatical Leave

Fertility coverage

Wellness program

Fitness center access

Job summary

Ensono is seeking a Data Center Operations Analyst to monitor and manage MVS/zSeries and VM/VSE environments, ensuring production processing meets client service levels. The role requires strong communication, ITSM knowledge, and mainframe experience, with on-site work in Morrisville, NC and potential relocation support.

You will handle incident and change processes, document deviations, and coordinate with clients and internal teams to maintain operational excellence.

Qualifications

• Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• 5+ years of experience in IT and with system monitoring.
• Proficient in MS Office (Excel, Word, and Outlook).
• Strong written / verbal communication skills.
• ITSM concepts – Incident/Change/Requests/ SLAs.
• Analytical and critical thinking skills.
• Ability to represent Ensono in a professional manner to clients.
• This role is onsite in Morrisville, NC with relocation support if not local.

Responsibilities

• Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets service levels.
• Communicate effectively with internal and external customers.
• Complete daily shift turnover and customer checklists with written and verbal turnover.
• Document deviations in Incident Management tool with clear details.
• Elevate events or incidents impacting service levels.
• Ensure IPL, maintenance and backup processes follow schedule and procedures.
• Document and approve changes in Change Management tool.
• Follow internal procedures and contribute improvements to documentation.
• Organize tasks to work independently.
• Provide hands-on support as needed.
• Communicate updates to stakeholders during critical events.

Skills

MS Office

Communication

ITSM concepts

Analytical thinking

Mainframe knowledge

Client communication

Education

Bachelor's degree + 2 years experience

Tools

Mainframe tools (TSO SDSF TWS QuickRef)

Job description

Ensono is seeking a Data Center Operations Analyst to monitor and manage MVS/zSeries and VM/VSE environments, ensuring production processing meets client service levels. The role requires strong communication, ITSM knowledge, and mainframe experience, with on-site work in Morrisville, NC and potential relocation support.

You will handle incident and change processes, document deviations, and coordinate with clients and internal teams to maintain operational excellence.