Onsite Data Center Ops Analyst 12h Rotating Shifts PTO

Ensono, LP; Weehawken (NJ); On-site; USD 60,174,000 - 103,155,000; Full time

Benefits offered by this job

Unlimited Paid Days Off

Health plan options

401k with company match

Education Reimbursement/Student Loan

Maternity/Paternity Leave

Sabbatical Leave

Job summary

Ensono is seeking a Data Center Operations Analyst in Weehawken, NJ to monitor MVS/zSeries and VM/VSE environments, manage batch processing, and ensure SLA compliance. The role requires strong communication with clients and proactive incident management.

The ideal candidate has 5+ years in IT operations, mainframe familiarity, and experience with ITSM processes. Onsite work with relocation support may be available. Competitive pay and benefits accompany this position.

Qualifications

• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• 5+ years of experience in IT and with system monitoring
• Proficient in MS Office (Excel, Word, and Outlook)
• ITSM Concepts – Incident/Change/Requests/ SLAs
• Analytical and Critical thinking skills
• Ability to represent Ensono in a professional manner to clients
• Knowledge and recent experience with mainframe (TSO, SDSF, TWS, QuickRef) and server scripts (read & code Midrange/Distributed/NDM/File Transfer server knowledge)
• This role is onsite in Weehawken, NJ. If you’re open to being onsite in our client office but aren’t local to the area, we’re able to provide some relocation support.

Responsibilities

• Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements.
• High level of interaction with internal and external customers requires effective and professional communication.
• Complete daily shift turnover and customer checklists associated with assigned client environment. Along with written shift turnover, verbal turnover must be facilitated.
• Thoroughly document deviations within company’s designated Incident Management tool, reflecting clear and tangible details surrounding each incident.
• Properly escalation all events or incidents that may impact our ability to meet agreed service levels.
• Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures.
• Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to Follow-up and close completed changes with valid and meaningful data.
• Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository.
• Organize tasks to work independently.
• Hands and feet support as required.
• Perform additional duties as assigned or designated by Operations management.
• Communication to stakeholder in critical /major events

Skills

Analytical thinking

Critical thinking

Professional communication

MS Office

ITSM concepts

Mainframe knowledge

Server scripting

Education

Bachelor’s degree

Advanced degree

Tools

TWS OPC

BMC Ops AMI

zCAM

Mainview

Control-D

Mainframe Console

HMC

Service Now

ATLAS

Job description

Ensono is seeking a Data Center Operations Analyst in Weehawken, NJ to monitor MVS/zSeries and VM/VSE environments, manage batch processing, and ensure SLA compliance. The role requires strong communication with clients and proactive incident management.

The ideal candidate has 5+ years in IT operations, mainframe familiarity, and experience with ITSM processes. Onsite work with relocation support may be available. Competitive pay and benefits accompany this position.