Mainframe Operations Analyst – 24/7 Onsite NC

Ensono, LP; Morrisville (NC); On-site; USD 60,174,000 - 103,155,000; Full time

Benefits offered by this job

Unlimited Paid Days Off

Health plan options

401k with company match

Education reimbursement

Job summary

Ensono is hiring a Data Center Operations Analyst to monitor and manage MVS zSeries and VM/VSE environments, ensuring production processing meets service levels. You will work closely with clients and internal teams and document deviations in the incident system.

The role requires 5+ years IT experience, strong mainframe knowledge (TSO/SDSF/TWS/QuickRef), and hands-on scripting. This is onsite in Morrisville, NC with relocation support possible for non-locals.

Qualifications

• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• 5+ years of experience in IT and with system monitoring.
• Proficient in MS Office (Excel, Word, and Outlook)
• ITSM Concepts – Incident/Change/Requests/ SLAs
• Analytical and Critical thinking skills
• Ability to represent Ensono in a professional manner to clients
• Knowledge and recent experience with mainframe (TSO, SDSF, TWS, QuickRef) and server scripts (read & code Midrange/Distributed/NDM/File Transfer server knowledge)
• This role is onsite in in Morrisville, NC. relocation support available for non-local candidates.

Responsibilities

• Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements.
• High level of interaction with internal and external customers requires effective and professional communication.
• Complete daily shift turnover and customer checklists associated with assigned client environment.
• Thoroughly document deviations within company’s designated Incident Management tool, reflecting clear and tangible details surrounding each incident.
• Properly escalate all events or incidents that may impact our ability to meet agreed service levels.
• Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures.
• Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to Follow-up and close completed changes with valid and meaningful data.
• Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository.
• Organize tasks to work independently.
• Hands and feet support as required.
• Perform additional duties as assigned or designated by Operations management.
• Communication to stakeholder in critical /major events

Skills

Bachelor’s degree

2+ years IT experience

MS Office

ITSM concepts

Analytical thinking

Professional communication

Mainframe knowledge

Server scripts knowledge

TSO

SDSF

QuickRef

Education

Bachelor’s degree

Tools

ServiceNow

ATLAS

TWS OPC

BMC Ops AMI

zCAM

Mainview

Control-D

Mainframe Console

HMC

TSO

SDSF

QuickRef

Job description

Ensono is hiring a Data Center Operations Analyst to monitor and manage MVS zSeries and VM/VSE environments, ensuring production processing meets service levels. You will work closely with clients and internal teams and document deviations in the incident system.

The role requires 5+ years IT experience, strong mainframe knowledge (TSO/SDSF/TWS/QuickRef), and hands-on scripting. This is onsite in Morrisville, NC with relocation support possible for non-locals.