Senior Data Center Operations Analyst

Ensono; Morrisville (NC); On-site; USD 29,000 - 50,000; Full time

Benefits offered by this job

Unlimited Paid Days Off

Health plan options

401k with company match

Dental, vision, disability, life, and

529 College Funding

Job summary

Ensono seeks a Data Center Operations Analyst to monitor and manage MVS/VM/VSE environments, ensuring production processing meets client SLAs. You will handle shift turnovers, incident documentation, and changes, while collaborating with internal/external customers and adhering to ITSM practices.

The role is onsite in Morrisville, NC with potential relocation support. Strong mainframe knowledge and proactive communication are essential for success in a fast-paced client-facing environment.

Qualifications

• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience

Responsibilities

• Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets client SLAs
• Communicate professionally with internal and external customers
• Complete daily shift turnover and client checklists with written and verbal turnover
• Document deviations in Incident Management tool with clear details
• Escape events or incidents that may impact service levels
• Ensure IPL, maintenance and backups are performed as scheduled
• Document and approve changes in Change Management tool; close changes with data
• Follow processing procedures and contribute to knowledge base
• Organize tasks and provide hands-on support as needed
• Communicate to stakeholders during critical events

Skills

Bachelor's degree or higher

IT monitoring

MS Office proficiency

ITSM concepts

Analytical thinking

Professional client interaction

Mainframe knowledge

Onsite readiness Morrisville

Education

Bachelor's degree

Tools

MS Office (Excel, Word, Outlook)

TWS OPC

BMC Ops AMI

z/OS tools (TSO, SDSF, TWS)

Service Now / ATLAS

Job description

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

Honesty – Reliability – Curiosity – Collaboration – Passion

About the role and what you'll be doing:

A Data Center Operations Analyst is responsible for system monitoring, production batch monitoring, workload throughput as well as batch and system task abend recovery for internal and external client MVS / ZOS / VM/VSE environments.

• Primary Tools : TWS OPC, BMC Ops AMI, zCAM, Mainview, Control-D, Mainframe Console & HMC (Must)
• Ticketing Tools : Service Now / ATLAS
• Work from Client location at Raleigh (NC)
• Schedule information:
  • 12 hour “quad” (3 on 3 off/4 on 4 off) shifts (Nights and/or Days).
  • 16 week rotation from front half to back half of week.
  • Weekends (Saturday and/or Sunday) and Holidays required as per Shift Schedule.

Key Areas of Focus for this Role

• Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements.
• High level of interaction with internal and external customers requires effective and professional communication.
• Complete daily shift turnover and customer checklists associated with assigned client environment. Along with written shift turnover, verbal turnover must be facilitated.
• Thoroughly document deviations within company’s designated Incident Management tool, reflecting clear and tangible details surrounding each incident.
• Properly escape all events or incidents that may impact our ability to meet agreed service levels.
• Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures.
• Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to Follow-up and close completed changes with valid and meaningful data.
• Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository.
• Organize tasks to work independently.
• Hands and feet support as required.
• Perform additional duties as assigned or designated by Operations management.
• Communication to stakeholder in critical /major events

What the Ideal Candidate Brings to this Role

Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.

Required Qualifications

• Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• 5+ years of experience in IT and with system monitoring.
• Proficient in MS Office (Excel, Word, and Outlook)
• ITSM Concepts – Incident/Change/Requests/ SLAs
• Analytical and Critical thinking skills
• Ability to represent Ensono in a professional manner to clients
• Knowledge and recent experience with mainframe (TSO, SDSF, TWS, QuickRef) and server scripts (read & code Midrange/Distributed/NDM/File Transfer server knowledge)
• This role is onsite in in Morrisville, NC. If you're open to being onsite in our client office but aren't local to the area, we're able to provide some relocation support.

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

Some of our benefits include:

• Unlimited Paid Days Off
• Three health plan options through Blue Cross Blue Shield
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
• Education Reimbursement, Student Loan Assistance or 529 College Funding
• Enhanced fertility coverage
• Wellness program
• Depending on location, ability to take advantage of fitness centers

As of the date of this posting, a good faith estimate of the current pay scale for this role is $21.00 - $36.00 hourly based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance, and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, by applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email [e-mail].