Senior Data Center Operations Analyst

Socket.dev; Morrisville (NC); On-site; USD 29,000 - 50,000; Full time

Benefits offered by this job

Unlimited Paid Days Off

Health plan options

401k with company match

Education Reimbursement

Paid Maternity/Paternity Leave

Sabbatical Leave

Fertility coverage

Wellness program

Fitness center access

Job summary

Ensono is seeking a Data Center Operations Analyst to monitor and manage MVS/zSeries and VM/VSE environments, ensuring production processing meets client service levels. The role requires strong communication, ITSM knowledge, and mainframe experience, with on-site work in Morrisville, NC and potential relocation support.

You will handle incident and change processes, document deviations, and coordinate with clients and internal teams to maintain operational excellence.

Qualifications

• Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• 5+ years of experience in IT and with system monitoring.
• Proficient in MS Office (Excel, Word, and Outlook).
• Strong written / verbal communication skills.
• ITSM concepts – Incident/Change/Requests/ SLAs.
• Analytical and critical thinking skills.
• Ability to represent Ensono in a professional manner to clients.
• This role is onsite in Morrisville, NC with relocation support if not local.

Responsibilities

• Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets service levels.
• Communicate effectively with internal and external customers.
• Complete daily shift turnover and customer checklists with written and verbal turnover.
• Document deviations in Incident Management tool with clear details.
• Elevate events or incidents impacting service levels.
• Ensure IPL, maintenance and backup processes follow schedule and procedures.
• Document and approve changes in Change Management tool.
• Follow internal procedures and contribute improvements to documentation.
• Organize tasks to work independently.
• Provide hands-on support as needed.
• Communicate updates to stakeholders during critical events.

Skills

MS Office

Communication

ITSM concepts

Analytical thinking

Mainframe knowledge

Client communication

Education

Bachelor's degree + 2 years experience

Tools

Mainframe tools (TSO SDSF TWS QuickRef)

Job description

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

Honesty – Reliability – Curiosity – Collaboration - Passion

About the role and what you'll be doing:

A Data Center Operations Analyst is responsible for system monitoring, production batch monitoring, workload throughput as well as batch and system task abend recovery for internal and external client MVS / ZOS / VM/VSE environments.

• Primary Tools : TWS OPC, BMC Ops AMI, zCAM, Mainview, Control-D, Mainframe Console & HMC (Must)
• Ticketing Tools : Service Now / ATLAS
• Work from Client location at Raleigh (NC)
• Schedule information:
• 12 hour “quad” (3 on 3 off/4 on 4 off) shifts (Nights and/or Days).
• 16 week rotation from front half to back half of week.
• Weekends (Saturday and/or Sunday) and Holidays required as per Shift Schedule.

Key Areas of Focus for this Role

• Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements.
• High level of interaction with internal and external customers requires effective and professional communication.
• Complete daily shift turnover and customer checklists associated with assigned client environment. Along with written shift turnover, verbal turnover must be facilitated.
• Thoroughly document deviations within company’s designated Incident Management tool, reflecting clear and tangible details surrounding each incident.
• Properly elevate all events or incidents that may impact our ability to meet agreed service levels.
• Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures.
• Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to Follow-up and close completed changes with valid and meaningful data.
• Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository.
• Organize tasks to work independently.
• Hands and feet support as required.
• Perform additional duties as assigned or designated by Operations management.
• Communication to stakeholder in critical /major events

What the Ideal Candidate Brings to this Role

Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.

Required Qualifications

• Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• 5+ years of experience in IT and with system monitoring.
• Proficient in MS Office (Excel, Word, and Outlook)
• Strong written / verbal Communication skills
• ITSM Concepts – Incident/Change/Requests/ SLAs
• Analytical and Critical thinking skills
• Ability to represent Ensono in a professional manner to clients
• Knowledge and recent experience with mainframe (TSO, SDSF, TWS, QuickRef) and server scripts (read & code Midrange/Distributed/NDM/File Transfer server knowledge)
• This role is onsite in in Morrisville, NC. If you're open to being onsite in our client office but aren't local to the area, we're able to provide some relocation support.

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

Some of our benefits include:

• Unlimited Paid Days Off
• Three health plan options through Blue Cross Blue Shield
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
• Education Reimbursement, Student Loan Assistance or 529 College Funding
• Enhanced fertility coverage
• Wellness program
• Depending on location, ability to take advantage of fitness centers

As of the date of this posting, a good faith estimate of the current pay scale for this role is $21.00 - $36.00 hourly based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance, and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, by applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email [e-mail].