Senior CX Engineer: Gemini GECX & Google Cloud Expert

Accenture; Carmel (IN); On-site; USD 100,000 - 230,000; Full time

Job summary

Accenture is seeking a hands-on Senior Engineer specializing in Google Gemini Enterprise for Customer Experience (GECX) and Google Cloud Platform. You will support delivery teams in designing and implementing modern GECX solutions for client engagements.

You will work directly with clients, assist senior architects, and contribute to end-to-end project execution across global delivery teams. Travel may be required.

Qualifications

• Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.
• Minimum of 5 years of experience with Contact Center technologies and industry best practices, including AI Agent building and CCaaS strategy.
• Minimum of 5 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard, etc.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsibilities

• Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Skills

Conversational AI

CCaaS

GECX

Google Cloud

Client facing

Education

Bachelor's degree or equivalent

Tools

GECX Solutions

Gemini Enterprise

Looker

BigQuery

Vertex AI

Job description

Accenture is seeking a hands-on Senior Engineer specializing in Google Gemini Enterprise for Customer Experience (GECX) and Google Cloud Platform. You will support delivery teams in designing and implementing modern GECX solutions for client engagements.

You will work directly with clients, assist senior architects, and contribute to end-to-end project execution across global delivery teams. Travel may be required.