Senior CX Engineer: Gemini Enterprise & GECX Expert

Accenture; Minneapolis (MN); On-site; USD 94,000 - 230,000; Full time

Job summary

Accenture, a premier Google Cloud partner, is seeking a hands-on Senior Engineer to design and implement Gemini Enterprise for Customer Experience (GECX) solutions. You will collaborate with delivery teams and clients, applying your GCP expertise to build scalable, enterprise-grade AI agents and CCaaS integrations.

Travel may be required and you will work with on-site and offshore teams, aligning technology with client goals and contributing to end-to-end project execution for Accenture’s

Qualifications

• 3+ years of experience in technology transformation focusing on Conversational AI/CCaaS.
• 5+ years of experience with Contact Center technologies and best practices, including AI Agent building and CCaaS.
• 5+ years of experience aligning technology capabilities with contact center benchmarks and metrics.
• Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client environments.
• Designs and engineers enterprise-ready AI agents including retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and observability.
• Designs, configures and implements GECX CCaaS in client environments and integrates it within client architecture and constraints.
• Works with software and technology partners to design and deliver service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on milestones, ressources, scope, budget, risk planning.
• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
• Gathers high-level business requirements, defines detailed requirements and translates them into epics and stories.

Skills

GECX experience

GCP

CCaaS

AI/ML

Client-facing

Education

Bachelor's degree or equivalent

Tools

Agile SDLC

Google CX Agent Studio

Job description

Accenture, a premier Google Cloud partner, is seeking a hands-on Senior Engineer to design and implement Gemini Enterprise for Customer Experience (GECX) solutions. You will collaborate with delivery teams and clients, applying your GCP expertise to build scalable, enterprise-grade AI agents and CCaaS integrations.

Travel may be required and you will work with on-site and offshore teams, aligning technology with client goals and contributing to end-to-end project execution for Accenture’s