Senior CX Engineer - Gemini Enterprise (GECX) on GCP

Accenture; Pittsburgh (Allegheny County); On-site; USD 87,000 - 266,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Long-term disability

401(k) plan

Paid holidays

Paid time off

Job summary

Accenture seeks a hands-on Senior Engineer for Gemini Enterprise for Customer Experience (GECX) Solutions. You will work directly with clients, support senior architects, and contribute to end-to-end project execution in Google Cloud environments.

The role focuses on designing and implementing GECX solutions with strong emphasis on AI agents and CCaaS. You will collaborate with delivery teams across onshore and offshore locations, staying current with industry trends while guiding projects from

Qualifications

• Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.
• Minimum of 5 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on platforms such as AWS, Google, Genesys, Avaya, NICE.
• Minimum of 5 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard.
• Bachelor's degree or equivalent work experience (minimum 12 years).

Responsibilities

• Develop and deploy end-to-end delivery lifecycle of complex, global and large-scale service technology solutions for customer channel solutions.
• Architect and provide technical recommendations between GECX product offerings and client environments.
• Design and engineer enterprise-ready AI agents and lifecycle observability.
• Configure and implement GECX CCaaS solutions in client environments and integrate within end-to-end architecture.
• Plan and estimate delivery work with Agile, manage onshore and offshore teams, and define epics and stories.

Skills

GECX Solutions

Google Cloud

CCaaS

Client facing

Agile SDLC

Education

Bachelor's degree or equivalent

Tools

Google CX Agent Studio

Gemini Enterprise

Job description

Accenture seeks a hands-on Senior Engineer for Gemini Enterprise for Customer Experience (GECX) Solutions. You will work directly with clients, support senior architects, and contribute to end-to-end project execution in Google Cloud environments.

The role focuses on designing and implementing GECX solutions with strong emphasis on AI agents and CCaaS. You will collaborate with delivery teams across onshore and offshore locations, staying current with industry trends while guiding projects from