Senior CX AI Engineer — Gemini GECX on Google Cloud

Accenture; Philadelphia (Philadelphia County); On-site; USD 120,000 - 240,000; Full time

Job summary

Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI. This role focuses on Gemini Enterprise for Customer Experience (GECX) Solutions, collaborating with delivery teams to design and implement modern, scalable GECX offerings for clients.

You will work directly with clients and senior architects, shaping end-to-end project execution and ensuring integration of GECX CCaaS solutions within

Qualifications

• Minimum of 3 years of experience in technology transformation with Conversational AI, CCaaS or cloud-based contact center solutions.
• Minimum of 5 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on AWS, Google, Genesys, Avaya, NICE.
• Minimum of 5 years of experience aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
• Bachelor’s degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability.
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Skills

GECX Solutions

Google Cloud Platform

Conversational AI

CCaaS

AI Agent building

Education

Bachelor's degree or equivalent

Tools

AWS

Google Cloud

Genesys

Avaya

NICE

Job description

Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI. This role focuses on Gemini Enterprise for Customer Experience (GECX) Solutions, collaborating with delivery teams to design and implement modern, scalable GECX offerings for clients.

You will work directly with clients and senior architects, shaping end-to-end project execution and ensuring integration of GECX CCaaS solutions within