Senior Customer Success & Solutions Specialist

Talentify; Mobile (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

Motion Industries in Mobile, AL is seeking a Senior Customer Service Representative to respond to complex customer inquiries, provide quotes, and place orders to ensure expectations are met. It offers opportunities to grow with the company and contribute to service excellence.

You will develop relationships with customers, guide less experienced teammates, coordinate inventory and shipping, and negotiate pricing within company parameters to protect gross profit.

Qualifications

• Requires a high school diploma or GED with 5+ years of related experience.
• Strong communication and negotiation abilities.
• Attention to detail and reliability required.

Responsibilities

• Responds to complex inquiries, quotes, and order entry.
• Places customer orders via multiple channels and tracks shipments.
• Builds customer relationships to drive repeat business and process improvements.
• Negotiates pricing within company parameters to protect gross profit.

Skills

Attention to detail

Communication skills

Time management

Computer skills

Negotiation

Product knowledge

Organization

Education

High school diploma or GED

Job description

Motion Industries in Mobile, AL is seeking a Senior Customer Service Representative to respond to complex customer inquiries, provide quotes, and place orders to ensure expectations are met. It offers opportunities to grow with the company and contribute to service excellence.

You will develop relationships with customers, guide less experienced teammates, coordinate inventory and shipping, and negotiate pricing within company parameters to protect gross profit.