Senior Customer Service Specialist - Quotes & Orders

Motion; Cleveland (OH); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick pay

Holiday pay

Zusammenfassung

Motion Industries is seeking a Senior Customer Service Representative to respond to customer inquiries, quote products, and place orders to meet customer expectations. The role requires deep product knowledge and the ability to guide less experienced team members while maintaining strong customer relationships.

The position involves order entry, pricing negotiations within policies, coordinating inventory, and supporting customer needs through multiple communication channels in a fast-paced

Qualifikationen

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

Aufgaben

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences gross profit through negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and process improvements.
• Maintains inventory levels by ordering items as needed for customers.
• May place orders up to $5,000 per line and $10,000 per PO without approval.

Kenntnisse

Reliability

Organization

Attention to detail

Communication skills

Negotiation skills

Product knowledge

Ausbildung

High school diploma or GED

Jobbeschreibung

Motion Industries is seeking a Senior Customer Service Representative to respond to customer inquiries, quote products, and place orders to meet customer expectations. The role requires deep product knowledge and the ability to guide less experienced team members while maintaining strong customer relationships.

The position involves order entry, pricing negotiations within policies, coordinating inventory, and supporting customer needs through multiple communication channels in a fast-paced