Senior Customer Service & Solutions Specialist

USA MOT Motion Industries, Inc.; Mobile (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Motion Industries in Mobile, AL seeks a Senior Customer Service Representative to respond to customer inquiries and place orders, ensuring expectations are accurately determined and met. The role requires in-depth product knowledge and mentoring of junior staff.

You will build relationships to drive repeat business, negotiate pricing within parameters, manage order entry, shipping, and returns, and support process improvements under limited supervision.

Qualifications

• High school diploma or GED.
• 5+ years of related experience or an equivalent combination.

Responsibilities

• Places customer orders via telephone, fax, email, electronic methods, or walk in.
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May handle customer returns and expedites backorders.

Skills

Communication

Multi-tasking

Time management

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Mobile, AL seeks a Senior Customer Service Representative to respond to customer inquiries and place orders, ensuring expectations are accurately determined and met. The role requires in-depth product knowledge and mentoring of junior staff.

You will build relationships to drive repeat business, negotiate pricing within parameters, manage order entry, shipping, and returns, and support process improvements under limited supervision.