Senior Customer Service & Order Specialist

Motion; Kentucky; In loco; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Descrizione del lavoro

Motion Industries is seeking a Senior Customer Service Representative to respond to complex inquiries, quote prices, and enter orders to meet customer expectations. Under limited supervision, you will leverage deep product knowledge to serve and advise customers.

You will build relationships, drive repeat business, coordinate inventory, and assist less experienced teammates. The role includes potential pricing decisions up to certain limits and ensuring timely shipping and order accuracy.

Competenze

• High school diploma or GED required.
• Five or more years of related experience.
• Strong customer service and product knowledge.

Mansioni

• Responds to complex inquiries and provides quotes.
• Places customer orders via telephone, fax, email, or in person.
• Manages order entry and ensures accurate processing.
• Builds relationships to drive repeat business and improve service.
• Coaches and guides junior Customer Service Representatives.
• Coordinates inventory and shipping to ensure timely delivery.

Conoscenze

Excellent communication skills

Negotiation skills

Multi-tasking & time management

Strong product knowledge

Computer proficiency

Formazione

High school diploma or GED

Descrizione del lavoro

Motion Industries is seeking a Senior Customer Service Representative to respond to complex inquiries, quote prices, and enter orders to meet customer expectations. Under limited supervision, you will leverage deep product knowledge to serve and advise customers.

You will build relationships, drive repeat business, coordinate inventory, and assist less experienced teammates. The role includes potential pricing decisions up to certain limits and ensuring timely shipping and order accuracy.