Senior Customer Service & Orders Specialist

Motion; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Motion Industries is seeking a Senior Customer Service Representative to respond to customer inquiries, quote products, and place orders to meet customer expectations. This role develops client relationships and provides guidance to junior team members, leveraging deep product knowledge.

The position focuses on accurate order entry, inventory coordination, and pricing discussions to optimize profitability and customer satisfaction.

Qualifications

• Requires high school diploma or GED with five+ years related experience.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Ability to multi-task and manage time effectively.
• Solid negotiation and product knowledge.

Responsibilities

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit through negotiating sale and purchase prices within parameters.
• May adjust non-contract customer pricing to meet demands while maximizing profit.
• Builds customer relationships to drive repeat business and process improvements.
• Orders items to maintain appropriate inventory levels for customers.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Expedites backorders and prepares orders for shipment.
• Sourcing products in branch, DC, or supplier inventory.
• Determines cost-effective shipping methods for orders.
• May handle customer returns.
• Provides coaching and guidance to less experienced staff.
• Assists peers with addressing customer needs and resolving problems.

Skills

Attention to detail

Communication skills

Multi-tasking

Negotiation skills

Product knowledge

Time management

Education

High school diploma or GED

Job description

Motion Industries is seeking a Senior Customer Service Representative to respond to customer inquiries, quote products, and place orders to meet customer expectations. This role develops client relationships and provides guidance to junior team members, leveraging deep product knowledge.

The position focuses on accurate order entry, inventory coordination, and pricing discussions to optimize profitability and customer satisfaction.