Senior Customer Service & Solutions Specialist

Talentify; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Job summary

Motion Industries in Birmingham, AL is seeking a Senior Customer Service Representative to respond to complex customer inquiries, quote products, and enter orders. You will develop relationships to understand needs and guide less experienced teammates.

The role requires strong communication, negotiation, and product knowledge, with the ability to multi-task and manage time effectively. This on-site position offers an excellent benefits package and opportunities to contribute to process

Qualifications

• Typical requirements include a high school diploma or GED with 5+ years of related experience or equivalent.
• Strong communication skills, reliability, and attention to detail are essential.
• Knowledge of company products and the ability to negotiate pricing within parameters are important.

Responsibilities

• Responds to complex customer inquiries, provides quotes, and handles order entry.
• Places customer orders via multiple channels and ensures accurate processing.
• Builds customer relationships to drive repeat business and guides less experienced colleagues.

Skills

Customer service

Communication

Negotiation

Product knowledge

Time management

Attention to detail

Multi-tasking

Education

High school diploma / GED

Tools

Microsoft Excel

CRM software

Job description

Motion Industries in Birmingham, AL is seeking a Senior Customer Service Representative to respond to complex customer inquiries, quote products, and enter orders. You will develop relationships to understand needs and guide less experienced teammates.

The role requires strong communication, negotiation, and product knowledge, with the ability to multi-task and manage time effectively. This on-site position offers an excellent benefits package and opportunities to contribute to process