Senior Customer Service & Sales Support Specialist

Genuine Parts; Chattanooga (TN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Tuition reimbursement

Vacation, sick and holiday pay

Job summary

Motion Industries is seeking a Senior Customer Service Representative in Chattanooga. You will respond to customer inquiries, provide quotes, and enter orders to ensure accurate expectations are met.

You’ll develop relationships with customers to understand needs and guide less experienced teammates. The role requires strong communication, negotiation, and product knowledge, with responsibilities spanning order placement, pricing adjustments, and process improvements to drive customer

Qualifications

• Requires a high school diploma or GED with 5+ years related experience.
• Excellent communication skills in written and verbal forms.
• Strong product knowledge and ability to provide quotes and order entry.

Responsibilities

• Responds to complex customer inquiries, provides quotes, and handles order entry.
• Places customer orders by phone, fax, email, or in person.
• Influences gross profit by negotiating sale and purchase prices within parameters.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Senior Customer Service Representative in Chattanooga. You will respond to customer inquiries, provide quotes, and enter orders to ensure accurate expectations are met.

You’ll develop relationships with customers to understand needs and guide less experienced teammates. The role requires strong communication, negotiation, and product knowledge, with responsibilities spanning order placement, pricing adjustments, and process improvements to drive customer