Senior Customer Service & Solutions Specialist

Motion; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid vacation

Sick leave

Holiday pay

Tuition reimbursement

Job summary

Motion Industries is seeking a Senior Customer Service Representative to respond to complex inquiries, quote products, and enter orders under limited supervision. This role requires in-depth knowledge of Motion Industries' products and services and aims to build strong customer relationships.

The position involves coaching less experienced team members, handling orders efficiently, and ensuring customer expectations are met.

Qualifications

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.

Responsibilities

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit through negotiating sale price and purchase price within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Maintains appropriate inventory levels by ordering items as needed for customers.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Expedites backorders and prepares orders for shipment to customers.
• Sources products in branch/distribution/supplier inventory and determines cost-effective shipping methods.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching and guidance to less experienced Customer Service Representatives.
• Assists others with addressing customer needs, locating items, and resolving problems.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED + 5+ years related experience

Job description

Motion Industries is seeking a Senior Customer Service Representative to respond to complex inquiries, quote products, and enter orders under limited supervision. This role requires in-depth knowledge of Motion Industries' products and services and aims to build strong customer relationships.

The position involves coaching less experienced team members, handling orders efficiently, and ensuring customer expectations are met.