Senior Customer Service & Solutions Specialist

Talentify; Memphis (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Motion Industries, Memphis, is seeking a Senior Customer Service Representative to respond to customer inquiries, provide quotes, and enter orders to ensure customer expectations are understood and met. You will guide less experienced reps, develop relationships, and support continuous improvement in service delivery.

The role requires strong communication, negotiation, and product knowledge, with a focus on accuracy, reliability, and efficient order processing.

Qualifications

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent negotiation skills.
• Strong product knowledge.

Responsibilities

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences gross profit by negotiating price within set parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Negotiation

Product knowledge

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Motion Industries, Memphis, is seeking a Senior Customer Service Representative to respond to customer inquiries, provide quotes, and enter orders to ensure customer expectations are understood and met. You will guide less experienced reps, develop relationships, and support continuous improvement in service delivery.

The role requires strong communication, negotiation, and product knowledge, with a focus on accuracy, reliability, and efficient order processing.