Senior Customer Service & Solutions Specialist

Genuine Parts; Tuscaloosa (AL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Tuition reimbursement

Paid time off

Holiday pay

Job summary

Motion Industries in Alabama seeks a Senior Customer Service Representative to respond to inquiries, place orders, and ensure customer expectations are met. The role requires deep product knowledge and providing guidance to junior reps.

You will build relationships, handle quotes, manage orders, and help optimize pricing within approved parameters while focusing on reliability, communication, and customer satisfaction.

Qualifications

• Typically requires a high school diploma or GED and five or more years of related experience.
• Excellent communication skills including written, verbal, and listening.
• Strong product knowledge and attention to detail.

Responsibilities

• Respond to complex customer inquiries, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, or walk-in.
• Influence profit by negotiating sale and purchase prices within parameters.
• Build customer relationships to drive repeat business and process improvements.
• Manage inventory levels and determine cost-effective shipping methods.
• Provide guidance to less experienced Customer Service Representatives.

Skills

Customer service

Communication

Negotiation

Time management

Education

High school diploma or GED

Tools

Excel

Job description

Motion Industries in Alabama seeks a Senior Customer Service Representative to respond to inquiries, place orders, and ensure customer expectations are met. The role requires deep product knowledge and providing guidance to junior reps.

You will build relationships, handle quotes, manage orders, and help optimize pricing within approved parameters while focusing on reliability, communication, and customer satisfaction.