Senior Customer Success & Renewals Leader — Ownership + Flex

Energy Innovation Corp; Pearl City (HI); On-site; USD 115,000 - 178,000; Full time

Benefits offered by this job

Mentorship program

Flexible schedule

Benefits

Job summary

Social Solutions Corp in Pearl City, HI seeks a Senior Customer Service Representative to own renewals, protect brand voice, and drive revenue alignment. You will negotiate renewals, manage price objections like a seasoned pro, and ensure seamless handoffs between marketing, sales, and CRM.

Expect a strong ownership mindset, 6+ years of relevant experience in stress management and de-escalation, and a portfolio that speaks to your capabilities.

Qualifications

• 5+ years of Stress Management experience.
• Fluency across Stress Management and De-escalation.
• Ownership mindset and accountability with company resources.
• Judgment seasoned by at least 6 years of real consequences.
• Proven follow-through with tangible delivered outcomes.
• A portfolio that demonstrates relevant achievements.

Responsibilities

• Negotiate renewals before the sales marketing contract goes quiet.
• Carry the brand voice into every cold call and every caption.
• Close the loop between ad spend and revenue, dollar for dollar.
• Keep messaging consistent from Pearl City, HI billboards to cold DMs.
• Grow Social Solutions Corp's self-directed footprint one earned introduction at a time.
• Field objections on price the way a senior pro does it.
• Own the handoff doc that keeps nothing falling between Work-Life Balance and CRM.

Skills

Stress Management

De-escalation

Ownership

Job description

Social Solutions Corp in Pearl City, HI seeks a Senior Customer Service Representative to own renewals, protect brand voice, and drive revenue alignment. You will negotiate renewals, manage price objections like a seasoned pro, and ensure seamless handoffs between marketing, sales, and CRM.

Expect a strong ownership mindset, 6+ years of relevant experience in stress management and de-escalation, and a portfolio that speaks to your capabilities.