Remote Senior Customer Success Leader — Hawaii

Unite Us; United States; Remote; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) match

Flexible time off

Parental leave

ERGs

HSAs & FSAs

WFH equipment

Job summary

Unite Us is seeking a Senior Customer Success Manager to oversee strategic relationships and account strategies for a Hawaii-based portfolio. You will drive product adoption, optimize workflows, and coordinate cross-functional teams to deliver measurable outcomes across health and social services.

You will lead executive-level conversations, renewals, and expansion opportunities while mitigating risk and conveying clear value to stakeholders. This is a remote, U.S.

Qualifications

• 3+ years of customer success, account management or related work experience
• 3+ years of experience supporting healthcare and/or government customers
• Experience managing complex customer relationships and executive stakeholders
• Experience with account planning, renewals, retention, and expansion
• Experience driving product adoption, workflow improvement, or change management

Responsibilities

• Own strategic relationships and account strategy with assigned customers
• Drive adoption, value and customer outcomes using product expertise
• Own account health, retention and growth, renewals and expansions
• Lead strategic communication and problem solving with stakeholders
• Drive cross-functional execution and customer advocacy across teams

Skills

Customer success

Account management

Healthcare knowledge

Data analysis

Stakeholder management

Cross-functional collaboration

Job description

Unite Us is seeking a Senior Customer Success Manager to oversee strategic relationships and account strategies for a Hawaii-based portfolio. You will drive product adoption, optimize workflows, and coordinate cross-functional teams to deliver measurable outcomes across health and social services.

You will lead executive-level conversations, renewals, and expansion opportunities while mitigating risk and conveying clear value to stakeholders. This is a remote, U.S.