Remote Senior Customer Success Manager — Hawaii

Unite Us; East Honolulu (HI); Remote; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Mental health benefits

Flexible time off

14 paid holidays

ERGs and community groups

HSAs/FSAs and commuter benefits

WFH equipment provided

Job summary

Unite Us is seeking a Senior Customer Success Manager for Hawaii to own outcomes across a portfolio of complex accounts. You will partner with executive stakeholders to drive value, renewals, and growth through data-driven insights and strategic account plans.

You will lead adoption, manage renewal risk, and coordinate cross-functional teams to execute initiatives, translating platform performance into measurable customer impact.

Qualifications

• 3+ years of customer success, account management or related work experience.
• 3+ years supporting healthcare and/or government customers.
• Experience managing complex customer relationships with executive stakeholders.
• Experience with account planning, renewals, retention, and expansion.
• Experience driving product adoption, workflow improvement, or change management.
• Strong analytical skills with demonstrated ability to turn data into insights and action.
• Experience leading strategic customer meetings, business reviews, or escalations.

Responsibilities

• Own strategic relationships and develop Joint Success Plans aligned to customer goals.
• Drive adoption and measure value using product expertise and change management.
• Identify renewal risks and lead renewal strategy with stakeholders.
• Identify expansion opportunities and collaborate with Sales to drive growth.
• Coordinate cross-functional teams to execute complex customer initiatives and advocate for needs.

Skills

3+ years in customer success

Healthcare/government accounts

Executive stakeholder management

Account planning & renewals

Product adoption & change mgmt

Data-driven decision making

Strategic customer meetings

Job description

Unite Us is seeking a Senior Customer Success Manager for Hawaii to own outcomes across a portfolio of complex accounts. You will partner with executive stakeholders to drive value, renewals, and growth through data-driven insights and strategic account plans.

You will lead adoption, manage renewal risk, and coordinate cross-functional teams to execute initiatives, translating platform performance into measurable customer impact.