Senior Renewals Manager: Client Growth & Retention

Salesforce, Inc.; Atlanta (GA); On-site; USD 71,000 - 114,000; Full time

Job summary

Salesforce, Inc. is seeking a Renewals Manager to own a portfolio of existing customers, maximize retention, and negotiate contracts that align with company goals.

You will work with cross-functional teams to ensure a smooth renewal process and identify expansion opportunities within the current customer base. Ideal candidates have strong communication, negotiation, and presentation skills, with experience using CRM and CPQ tools.

Qualifications

• 3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce) and CPQ tools.

Responsibilities

• Owning our customer renewals by building and maintaining long-lasting client relationships.
• Developing relationships with customers, connecting with key executives and stakeholders and preparing customer facing presentations and pricing.
• Answering client queries and identifying new business opportunities among existing customers.
• Liaise with cross-functional internal teams to improve the entire customer experience.
• Serve as the lead point of contact for all customer account management matters.
• Negotiate contracts and close agreements to maximize profits and minimize customer churn.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities.
• Assist with challenging client requests or issue escalations as needed.

Skills

Communication

Negotiation

Presentation

Stakeholder influence

Education

BA/BS in Business Administration or Sales

Tools

Salesforce

CPQ tools

Job description

Salesforce, Inc. is seeking a Renewals Manager to own a portfolio of existing customers, maximize retention, and negotiate contracts that align with company goals.

You will work with cross-functional teams to ensure a smooth renewal process and identify expansion opportunities within the current customer base. Ideal candidates have strong communication, negotiation, and presentation skills, with experience using CRM and CPQ tools.