Senior Renewals & Growth Manager

Salesforce, Inc.; San Francisco (CA); On-site; USD 71,000 - 114,000; Full time

Benefits offered by this job

time off programs

medical

dental

vision

mental health support

paid parental leave

life and disability insurance

401(k)

employee stock purchasing program

Job summary

Salesforce, Inc. is seeking a Renewals Manager to own renewals for a portfolio of existing customers, negotiate contracts, and drive retention.

You will build relationships with executives, prepare pricing and presentations, and collaborate with cross-functional teams to deliver solutions aligned with customer goals. The role emphasizes stakeholder communication, churn minimization, and identifying new opportunities within existing accounts, with a focus on delivering exceptional customer

Qualifications

• 3+ years of experience as Renewals/Account Manager or similar.
• BA/BS in Business Administration, Sales or related field.
• Ability to communicate, present and influence at executive levels.
• Experience with CRM software (e.g., Salesforce) and CPQ tools.
• Proven track record of solving client needs and developing opportunities.
• Strong interpersonal and negotiation skills.
• Excellent listening and written communication skills.
• Ability to juggle multiple accounts and projects.

Responsibilities

• Own customer renewals by building and maintaining long-lasting client relationships.
• Develop relationships with executives and stakeholders and prepare pricing and presentations.
• Answer client queries and identify new opportunities among existing customers.
• Liaise with cross-functional teams to improve the overall customer experience.
• Serve as lead contact for all account management matters.
• Negotiate contracts to maximize profit and minimize churn.
• Ensure timely delivery of solutions according to customer needs.
• Communicate progress of initiatives to stakeholders.
• Forecast and track key account metrics and annual forecasts.
• Prepare reports on account status.
• Collaborate with sales to identify and grow opportunities.
• Assist with challenging client requests or escalations.

Skills

Client relationships

Executive communication

CRM experience

CPQ tools

Negotiation

Presentation skills

Multi-tasking

Education

BA/BS in Business Administration, Sales or related field

Tools

Salesforce CRM

CPQ tools

Job description

Salesforce, Inc. is seeking a Renewals Manager to own renewals for a portfolio of existing customers, negotiate contracts, and drive retention.

You will build relationships with executives, prepare pricing and presentations, and collaborate with cross-functional teams to deliver solutions aligned with customer goals. The role emphasizes stakeholder communication, churn minimization, and identifying new opportunities within existing accounts, with a focus on delivering exceptional customer