Senior Customer Success Manager — Remote (Hawaii)

Unite Us; Hawaii; Remote; USD 95,000 - 110,000; Full time

Benefits offered by this job

Unlimited virtual health visits

Flexible Time Off

14 paid holidays

HSA/ FSAs and commuter benefits

Job summary

Unite Us is seeking a Senior Customer Success Manager to own strategic relationships with a Hawaii-based portfolio, driving retention, renewal planning, and expansion opportunities. The role emphasizes cross-functional collaboration with product, sales, and operations to translate platform value into measurable outcomes.

You will guide account strategy, impact adoption, and mitigate risks while coordinating complex conversations with executives and stakeholders across healthcare and government

Qualifications

• 3+ years of customer success, account management or related work experience
• Experience supporting healthcare and/or government customers
• Experience managing complex customer relationships and executive stakeholders
• Experience with account planning, renewals, retention and expansion
• Experience driving product adoption, workflow improvement, or change management
• Strong analytical skills with data-driven decision making
• Experience leading strategic customer meetings and escalations

Responsibilities

• Own strategic relationships and develop Joint Success Plans aligned to goals
• Drive adoption using product expertise and change management principles
• Lead renewal strategy and coordinate with Sales for expansions
• Align cross-functional partners around priorities and mitigate project risks
• Synthesize customer feedback into actionable insights for Product and teams

Job description

Unite Us is seeking a Senior Customer Success Manager to own strategic relationships with a Hawaii-based portfolio, driving retention, renewal planning, and expansion opportunities. The role emphasizes cross-functional collaboration with product, sales, and operations to translate platform value into measurable outcomes.

You will guide account strategy, impact adoption, and mitigate risks while coordinating complex conversations with executives and stakeholders across healthcare and government