Senior Customer Success Manager - Growth & Renewal

Workstream; Lehi (UT); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Competitive salary & equity

In-office amenities & stocked kitchen

401K Plan

Flexible PTO

Job summary

Workstream in Lehi, UT is seeking a Senior Customer Success Manager to own the full lifecycle for enterprise customers, driving adoption, renewal, and expansion. This role blends analytics with strong relationships and requires strategic thinking to ensure customer value and retention.

You will collaborate with cross-functional teams, use product data to identify risks and opportunities, train customers, and maintain accurate account records.

Qualifications

• 4–6 years in Customer Success, Account Management, or similar role managing a portfolio and renewals is preferred.
• Analytical and strategic, able to read data and act on health scores and trends.
• Skilled at discovery to identify renewal risk, expansion signals, and feature requests.
• Able to handle multi-location enterprise customers and partner with Product, Support, and Sales.

Responsibilities

• Own customer lifecycle from adoption to renewal and expansion.
• Use data to track health, risk, and usage; drive retention and expansion.
• Lead customer training, create learnings, and enable self-serve adoption where possible.
• Maintain accurate account records and drive renewal conversations with stakeholders.

Skills

Portfolio management

Analytical thinking

Discovery skills

Communication

Organization

Tools

Gainsight

Totango

Churn Zero

Intercom

Job description

Workstream in Lehi, UT is seeking a Senior Customer Success Manager to own the full lifecycle for enterprise customers, driving adoption, renewal, and expansion. This role blends analytics with strong relationships and requires strategic thinking to ensure customer value and retention.

You will collaborate with cross-functional teams, use product data to identify risks and opportunities, train customers, and maintain accurate account records.