Senior Renewals Manager - Client Success

Salesforce, Inc.; Illinois; On-site; USD 90,000 - 130,000; Full time

Job summary

Salesforce, Inc. is seeking a Renewals Manager to own a portfolio of existing customers, maximize retention, and drive contract renewals.

You will negotiate complex terms, present pricing to executives, and collaborate with cross-functional teams to ensure customer success and profitability. Ideal candidates have 3+ years in renewals or account management, strong communication skills, and solid experience with CRM software (Salesforce) and CPQ tools.

Qualifications

• 3+ years of renewals or account management experience.
• Experience communicating with executives/C-level stakeholders.
• Proven ability to negotiate contracts and reduce churn.

Responsibilities

• Own renewals for a portfolio of customers and maximize retention.
• Build relationships with customers and prepare pricing/Executive summaries.
• Liaise with internal teams to improve the customer experience and outcomes.
• Serve as lead contact for account management and contract negotiations.
• Forecast key account metrics and report on account status.
• Collaborate with Sales to identify and grow opportunities.

Skills

CRM experience

Account management

Negotiation

Presentation skills

Stakeholder management

Cross-functional collaboration

Education

BA/BS in Business Administration or related field

Tools

Salesforce CRM

CPQ tools

Job description

Salesforce, Inc. is seeking a Renewals Manager to own a portfolio of existing customers, maximize retention, and drive contract renewals.

You will negotiate complex terms, present pricing to executives, and collaborate with cross-functional teams to ensure customer success and profitability. Ideal candidates have 3+ years in renewals or account management, strong communication skills, and solid experience with CRM software (Salesforce) and CPQ tools.