Senior Customer Success & Quotes Specialist

Motion Industries; Omaha (NE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Job summary

Motion Industries in Omaha, NE is seeking a Senior Customer Service Representative to respond to inquiries, place orders, and ensure accurate understanding of customer needs. Under limited supervision, you will use deep product knowledge to guide customers and support junior reps.

You will negotiate pricing within parameters, manage quotes, and coordinate order entry across phone, email, and walk-in channels.

Qualifications

• High school diploma or GED required; 5+ years related experience or equivalent.
• Strong knowledge of company products and services.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Respond to complex customer inquiries and provide quotes.
• Place customer orders by phone, fax, email, or in person.
• Influence gross profit through pricing within parameters.
• Build relationships to drive repeat business and improvements.
• Ensure inventory levels are maintained for customers.
• Handle orders up to $5,000 per line and $10,000 per PO.
• Expedite backorders and prepare shipments.
• Source products from branch, DC, or supplier inventories.
• Determine cost-effective shipping methods.
• Provide coaching to junior representatives.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High School Diploma or GED

5+ years related experience

Job description

Motion Industries in Omaha, NE is seeking a Senior Customer Service Representative to respond to inquiries, place orders, and ensure accurate understanding of customer needs. Under limited supervision, you will use deep product knowledge to guide customers and support junior reps.

You will negotiate pricing within parameters, manage quotes, and coordinate order entry across phone, email, and walk-in channels.