Senior Customer Service & Order Solutions Specialist

Genuine Parts; Omaha (NE); On-site; USD 42,000 - 65,000; Full time

Job summary

Motion Industries, a part of Genuine Parts Company, in Omaha seeks a Senior Customer Service Representative to respond to complex inquiries, quote products, and place orders under limited supervision. You will leverage deep product knowledge to meet customer expectations and support the sales team.

You will also develop relationships, guide less experienced reps, and help optimize inventory, shipping methods, and process improvements while maintaining high service levels.

Qualifications

• High school diploma or GED with several years of related experience.
• Strong communication, negotiation, and product knowledge.
• Proven ability to handle inquiries, quotes, and order entry.

Responsibilities

• Respond to complex customer inquiries and provide quotes.
• Enter customer orders via multiple channels and process payments.
• Negotiate prices within parameters to influence gross profit.
• Build relationships to drive repeat business and improvements.
• Maintain inventory levels and determine cost-effective shipping.
• Support and coach less experienced Customer Service Representatives.

Skills

Attention to detail

Communication skills

Multi-tasking

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

5+ years related experience

Job description

Motion Industries, a part of Genuine Parts Company, in Omaha seeks a Senior Customer Service Representative to respond to complex inquiries, quote products, and place orders under limited supervision. You will leverage deep product knowledge to meet customer expectations and support the sales team.

You will also develop relationships, guide less experienced reps, and help optimize inventory, shipping methods, and process improvements while maintaining high service levels.