Senior Customer Service & Solutions Specialist

USA MOT Motion Industries, Inc.; Bangor (ME); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Senior Customer Service Representative in the United States who answers complex inquiries, provides quotes, and executes orders to ensure customer needs are accurately met. The role requires in-depth product knowledge and guidance to less experienced teammates.

You will build strong customer relationships, influence pricing within guidelines, and coordinate inventory and shipping to ensure timely, accurate deliveries while supporting process improvements.

Qualifications

• High school diploma or GED required.
• 5+ years of related experience or an equivalent combination.
• Excellent communication and multitasking abilities.

Responsibilities

• Respond to complex customer inquiries and provide quotes.
• Handle order entry and process orders via telephone, fax, email or walk in.
• Negotiate sale/purchase prices within parameters to support gross profit.
• Build customer relationships to drive repeat business and assist less experienced staff.
• Source products and manage inventory to maintain availability and efficient shipments.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Computer skills

Negotiation

Product knowledge

Education

High School Diploma or GED

Job description

Motion Industries is seeking a Senior Customer Service Representative in the United States who answers complex inquiries, provides quotes, and executes orders to ensure customer needs are accurately met. The role requires in-depth product knowledge and guidance to less experienced teammates.

You will build strong customer relationships, influence pricing within guidelines, and coordinate inventory and shipping to ensure timely, accurate deliveries while supporting process improvements.