Remote Senior Customer Success Lead for Revenue Growth

Spekit; Florida; À distance; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Equity

Medical, dental, vision benefits

Generous PTO

Remote-friendly for the right person

Denver HQ option

Résumé du poste

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts. You’ll be a trusted thought partner, a strategic advisor, and a revenue driver who ensures customers realize value and renew and expand.

You’ll build champions across revenue teams, partner with Product and Sales, and identify advocates for case studies, all while maintaining deep product knowledge as the Spekit platform evolves.

Qualifications

• 4–8 years of experience in Customer Success, Account Management, or a strategic customer‑facing role at a B2B SaaS company.
• Proven ability to build relationships at the VP and C‑suite level, particularly with Revenue, Enablement, or RevOps leaders.
• Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range.
• Comfort operating in a fast-moving startup with ambiguity.
• Strong analytical instincts using data to tell a story and drive action.
• Exceptional communication and facilitation skills.

Responsabilités

• Own the post-implementation relationship for a portfolio of accounts — from adoption through renewal, expansion, and advocacy.
• Drive adoption of Spekit across your customers' revenue teams, embedding deal rooms, AI Sidekick, and just-in-time enablement.
• Build deep, multi-threaded relationships with champions and economic buyers, including VP and C-level stakeholders.
• Lead strategic business reviews connecting Spekit's impact to customers' revenue goals.
• Act as the voice of the customer inside Spekit and help shape product and go-to-market decisions.
• Identify and develop customer advocates for case studies and references.
• Monitor account health using data and surface churn risk early with mitigation plans.
• Manage escalations with urgency and transparency; coordinate cross-functional resolution.

Connaissances

Customer Success

Account Management

Strategic CS

Data Analysis

Communication

CS Tools Knowledge

Outils

Salesforce

Gainsight

Description du poste

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts. You’ll be a trusted thought partner, a strategic advisor, and a revenue driver who ensures customers realize value and renew and expand.

You’ll build champions across revenue teams, partner with Product and Sales, and identify advocates for case studies, all while maintaining deep product knowledge as the Spekit platform evolves.