Senior Customer Success & Negotiation Specialist

Motion; Missouri; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Motion Industries in Earth City, MO seeks a Senior Customer Service Representative to respond to complex inquiries, place orders, and provide quotes. You will maintain product knowledge and build lasting customer relationships.

This on-site role requires five or more years in customer service, excellent communication, negotiation, and multi-tasking skills, plus meticulous attention to detail. You will guide junior staff and support shipping, pricing, and inventory coordination.

Qualifications

• High school diploma or GED required.
• 5+ years of related customer service experience or equivalent.
• Excellent written and verbal communication skills.

Responsibilities

• Responds to complex customer inquiries, provides quotes, and handles order entry.
• Places customer orders via phone, email, or counter sales.
• Negotiate pricing within guidelines to maximize gross profit.
• Builds customer relationships to drive repeat business and process improvements.
• Ensures inventory levels and expedites backorders as needed.
• Provides coaching and direction to junior team members.

Skills

Communication

Attention to detail

Multi-tasking

Negotiation

Time management

Education

High School diploma or GED

Job description

Motion Industries in Earth City, MO seeks a Senior Customer Service Representative to respond to complex inquiries, place orders, and provide quotes. You will maintain product knowledge and build lasting customer relationships.

This on-site role requires five or more years in customer service, excellent communication, negotiation, and multi-tasking skills, plus meticulous attention to detail. You will guide junior staff and support shipping, pricing, and inventory coordination.