Senior Customer Service & Order Solutions Specialist

Motion Industries (MOT); Tempe (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Tuition reimbursement

Paid vacation

Paid sick leave

Paid holidays

Job summary

Motion Industries seeks a Senior Customer Service Representative to respond to complex customer inquiries, provide quotes, and process orders. You will negotiate prices within parameters to influence gross profit and build strong customer relationships for repeat business.

Responsibilities include coordinating inventory and shipping, handling returns, and guiding junior staff. The role requires a high school diploma or GED and 5+ years of related experience, with excellent communication and

Qualifications

• Requires reliability, organization and attention to detail.
• Excellent written, verbal, and listening communication skills.
• Ability to multi-task and manage time effectively.
• Proficient computer skills and negotiation aptitude.
• Strong knowledge of Motion Industries products and services.

Responsibilities

• Respond to complex customer inquiries and provide quotes.
• Enter orders via telephone, fax, email, or walk-in.
• Negotiate pricing within parameters to influence gross profit.
• Build relationships to drive repeat business and process improvements.
• Ensure inventory levels and source products as needed.
• Coordinate shipping methods and handle returns as required.
• Provide guidance to less experienced Representatives.

Skills

Reliability

Organization

Attention to detail

Written and verbal communication

Time management

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries seeks a Senior Customer Service Representative to respond to complex customer inquiries, provide quotes, and process orders. You will negotiate prices within parameters to influence gross profit and build strong customer relationships for repeat business.

Responsibilities include coordinating inventory and shipping, handling returns, and guiding junior staff. The role requires a high school diploma or GED and 5+ years of related experience, with excellent communication and