Senior Customer Service & Orders Specialist

Motion; Cedar Rapids (IA); Hybrid; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage

401(k)

Tuition reimbursement

Paid time off

Zusammenfassung

Motion Industries seeks a Senior Customer Service Representative to respond to complex customer inquiries and place orders, leveraging in-depth product knowledge. You will drive quotes, manage complex order entry, and support profitability through pricing influence.

The role also involves coaching peers and maintaining strong customer relationships. Under limited supervision, you will help ensure accurate customer needs are met, coordinate inventory and shipping, and contribute to process

Qualifikationen

• Requires high school diploma or GED with 5+ years related experience or equivalent.
• Excellent communication, negotiation, and multitasking abilities.
• Strong product knowledge and attention to detail essential for success.

Aufgaben

• Respond to complex customer inquiries, provide quotes, and process orders.
• Place orders via telephone, fax, email, or in person.
• Influence pricing within approved parameters to support profitability.
• Build relationships to drive repeat business and improve processes.
• Ensure inventory levels meet customer needs and coordinate shipping.

Kenntnisse

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Computer skills

Negotiation skills

Product knowledge

Ausbildung

High school diploma or GED and 5+ years experience

Jobbeschreibung

Motion Industries seeks a Senior Customer Service Representative to respond to complex customer inquiries and place orders, leveraging in-depth product knowledge. You will drive quotes, manage complex order entry, and support profitability through pricing influence.

The role also involves coaching peers and maintaining strong customer relationships. Under limited supervision, you will help ensure accurate customer needs are met, coordinate inventory and shipping, and contribute to process