Senior Customer Service & Solutions Advisor

Motion Industries (MOT); Bangor (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Tuition reimbursement

Vacation pay

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Senior Customer Service Representative to respond to complex inquiries, quote products, and enter orders. You will negotiate prices within approved parameters to support gross profit and maintain strong customer relationships for repeat business.

In this role you will help manage inventory, expedite backorders, and coordinate shipping methods. A high school diploma and 5+ years of related experience are preferred; driving record is a plus.

Qualifications

• High school diploma or GED and five or more years of related experience.
• Reliable, organized, detail-oriented with strong communication and negotiation abilities.
• Proficient with computer systems and product knowledge.

Responsibilities

• Respond to complex customer inquiries, provide quotes, and enter orders.
• Place customer orders via phone, fax, email, or in-person.
• Negotiate price within parameters to influence gross profit.
• Build and maintain customer relationships to drive repeat business.
• Ensure inventory levels and backorders are managed.
• Assist customers with returns and resolve problems.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

5+ years related experience

Tools

None listed

Job description

Motion Industries is seeking a Senior Customer Service Representative to respond to complex inquiries, quote products, and enter orders. You will negotiate prices within approved parameters to support gross profit and maintain strong customer relationships for repeat business.

In this role you will help manage inventory, expedite backorders, and coordinate shipping methods. A high school diploma and 5+ years of related experience are preferred; driving record is a plus.